Strategic Program Manager – Client Delivery & Ops

Assurant; Lewisville (TX); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a senior operations liaison to serve as the primary conduit among the client, Account Team, and Device Care Centers. The role focuses on coordinating device lifecycle management programs, monitoring KPIs and SLAs, and driving revenue growth through strategic operational excellence.

You will lead cross-functional efforts across account leadership, delivery teams, and finance to optimize recovery value, profitability, and client outcomes in a highly matrixed environment.

Qualifications

• 5+ years of experience managing multiple, interrelated projects concurrently.
• Demonstrated experience in client relations, program leadership, operations, data analytics, and device lifecycle management.
• Working knowledge of supply chain operations for mobile devices and reverse logistics.
• Strong leadership and cross-functional coordination capabilities.

Responsibilities

• On-site stakeholder and relationship management with Account Executives and DCC leadership.
• Coordinate client initiatives and workstreams, translate client needs into operational plans, track goals and deliverables.
• Resolve operational dependencies and provide business insights to improve outcomes and growth.
• Identify process inefficiencies and drive continuous improvement.
• Monitor operational and financial performance across device lifecycle and reverse logistics.
• Manage program escalations and develop mitigation plans to minimize disruption.

Skills

Client relations

Account management

Program leadership

Operations

Data analytics

Device lifecycle management

Cross-functional coordination

Executive communication

Stakeholder management

Risk management

Education

Bachelor’s degree in Business, Operations, Project or Program Management

Tools

Excel

SQL

Power BI

Job description

Assurant is seeking a senior operations liaison to serve as the primary conduit among the client, Account Team, and Device Care Centers. The role focuses on coordinating device lifecycle management programs, monitoring KPIs and SLAs, and driving revenue growth through strategic operational excellence.

You will lead cross-functional efforts across account leadership, delivery teams, and finance to optimize recovery value, profitability, and client outcomes in a highly matrixed environment.