Strategic Client Programs Lead

Assurant, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Assurant, Inc. is seeking a Senior Account Executive to own key client relationships and coordinate across operations, IT, marketing, actuarial and service teams. You will manage launches, drive program results, and ensure long-term client satisfaction.

You will travel up to 15% annually and interact with mid-to-large clients, presenting KPIs and business updates to executives while leading QBRs and cross-functional projects.

Qualifications

• Bachelor's degree required.
• 4+ years in account management or related client-facing role.
• 3+ years interacting with mid-to-large clients.
• Proven client relationship management and stakeholder engagement skills.
• Proven project management and execution experience.
• Ability to analyze KPIs, performance metrics, and business results.
• Financial acumen and ability to discuss performance data.
• Experience across multiple functions in a complex business environment.
• Thrives in implementation-focused environments and navigates ambiguity.

Responsibilities

• Own and manage key client relationships, serving as the primary point of contact for client needs and escalations.
• Coordinate implementation activities and ensure readiness for new client program launches.
• Lead project execution, requirements tracking, issue resolution, and ongoing program management.
• Present program results, recommendations, and business updates to client and corporate stakeholders.
• Develop and analyze key performance indicators (KPIs) and performance metrics.
• Lead Quarterly Business Reviews (QBRs) and other client-facing meetings.
• Partner with operations, IT, marketing, actuarial, service, and other internal teams to drive successful outcomes.
• Manage escalations and ensure timely communication and resolution of business-critical issues.

Skills

Client relationships

Stakeholder mgmt

Project management

KPI analysis

Financial acumen

Cross-functional

Presentation skills

Problem solving

Education

Bachelor's degree

Job description

Assurant, Inc. is seeking a Senior Account Executive to own key client relationships and coordinate across operations, IT, marketing, actuarial and service teams. You will manage launches, drive program results, and ensure long-term client satisfaction.

You will travel up to 15% annually and interact with mid-to-large clients, presenting KPIs and business updates to executives while leading QBRs and cross-functional projects.