Senior Program Manager — Strategic Client Operations Lead

Assurant, Inc.; Lewisville (TX); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant, Inc. in Lewisville, TX seeks a Manager of Program Management to serve as the primary operational liaison among the client, Account Team, and Device Care Centers.

You will lead day-to-day coordination of Device Lifecycle Management and other initiatives, monitor KPIs, and drive performance improvements. The role requires strong client relations, cross-functional leadership, and a proven ability to manage complex, multi-workstream programs in a matrixed environment.

Qualifications

• Bachelor’s degree in Business, Operations, or a related field, or equivalent experience.
• 5+ years of experience managing multiple, interrelated projects concurrently preferred.
• Demonstrated experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.
• Working knowledge of supply chain operations for mobile devices and other electronics, including reverse logistics.
• Strong leadership, influencing, stakeholder management, and cross-functional coordination capabilities.
• Excellent written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through.
• Ability to manage complex, multi-workstream programs in a highly matrixed environment.
• Strong analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills.
• Ability to connect operational performance and cost drivers to client financial outcomes.
• Proficiency with data analytics and reporting tools such as Excel, SQL, or Power BI.

Responsibilities

• Act as the primary operational and strategic liaison among the client, Account Team, and Device Care Centers.
• Lead day-to-day coordination of Device Lifecycle Management operations and other initiatives.
• Monitor KPIs and SLAs; deliver project management and revenue/growth initiatives.
• Mitigate operational risks; contribute business intelligence, reporting, and improvement recommendations.
• Coordinate multiple client initiatives and translate needs into operational plans with timelines.

Skills

Relationship management

Program leadership

Cross-functional coordination

Analytical skills

Executive communication

Education

Bachelor’s degree in Business or related field

Tools

Power BI

Excel

SQL

Job description

Assurant, Inc. in Lewisville, TX seeks a Manager of Program Management to serve as the primary operational liaison among the client, Account Team, and Device Care Centers.

You will lead day-to-day coordination of Device Lifecycle Management and other initiatives, monitor KPIs, and drive performance improvements. The role requires strong client relations, cross-functional leadership, and a proven ability to manage complex, multi-workstream programs in a matrixed environment.