Remote Client Success & Delivery Manager

Assurant; United States; Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Day-one benefits

Generous paid time off

401(k) plan with company matching

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients, partnering with cross-functional teams to keep priorities visible and moving forward. You will lead client conversations, orchestrate deliverables, and ensure follow-through while balancing contractual and regulatory responsibilities.

This remote role emphasizes relationship building and hands-on execution, with travel up to 10% and opportunities to learn across Lending Solutions.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years in mortgage loan servicing, financial services, or insurance.
• Ability to balance multiple priorities with deadlines and follow-through.

Responsibilities

• Maintain day-to-day relationship and delivery for lender-placed insurance clients.
• Lead recurring client and internal meetings with agendas and updates.
• Maintain task plans, trackers, audit matrices, and action logs.
• Coordinate client requests, audits, implementations, and service issues.
• Analyze reporting and trends to identify risks and optimize service

Skills

Relationship building

Work coordination

Organization

Professional presentation

Data analysis

Education

Bachelor's degree or equivalent experience

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients, partnering with cross-functional teams to keep priorities visible and moving forward. You will lead client conversations, orchestrate deliverables, and ensure follow-through while balancing contractual and regulatory responsibilities.

This remote role emphasizes relationship building and hands-on execution, with travel up to 10% and opportunities to learn across Lending Solutions.