Strategic Professional Services Manager — Remote

Axon; Oregon; Hybrid; USD 79,000 - 126,000; Full time

Benefits offered by this job

401k match

PTO

Parental leave

Health/Dental/Vision insurance

Wellness program

Learning & Development programs

ERGs

Snack-friendly offices

Job summary

Axon is seeking a Professional Services Manager to drive pre-sale and post-sale initiatives for our Evidence.com, body-worn cameras, and Professional Services Packages. You will oversee deployments and coordinate cross-functional teams to ensure customers realize full potential and improve organizational workflows.

This remote role requires strong project management, excellent communication, and experience with SaaS/hardware deployments.

Qualifications

• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementations, particularly in SaaS environments.
• Excellent written and verbal communication skills with ability to structure projects and milestones.
• Willingness to travel across North America and potentially internationally.

Responsibilities

• Engage with stakeholders to provide pre-sale consulting, tests, evaluations, and deployment needs assessments.
• Plan, coordinate and execute program implementations for Axon’s product suite.
• Oversee large and/or complex deployments with clearly defined scope and timelines.
• Collaborate with C‑Suite leaders, IT and Security Directors to ensure adoption and successful implementation.
• Develop and deliver training plans and materials; document deployment milestones.

Skills

Project management

Coordination

Resource tracking

Axon body‑worn camera program

SaaS deployment

Communication skills

Independent work

North America travel

Education

BS/BA or equivalent

Tools

Smartsheets

Job description

Axon is seeking a Professional Services Manager to drive pre-sale and post-sale initiatives for our Evidence.com, body-worn cameras, and Professional Services Packages. You will oversee deployments and coordinate cross-functional teams to ensure customers realize full potential and improve organizational workflows.

This remote role requires strong project management, excellent communication, and experience with SaaS/hardware deployments.