Public Safety Professional Services Manager — Remote

axon; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Remote role in Australia

40% travel

International collaboration

Job summary

Axon seeks a Manager, Professional Services to lead a seven-person team delivering complex enterprise implementations of cloud software and connected hardware for public safety. The role is remote from Australia with ~40% travel, balancing people leadership, governance, and technical guidance to drive evidence and body-worn camera deployments.

The incumbent will manage capacity, coordinate with business and IT leaders, and stay current on the portfolio to ensure successful installations and

Qualifications

• Proven experience leading technical delivery or professional services teams.
• Background in digital video, mobile communications, or SaaS.
• Strong project management with complex software/hardware implementations.
• Willingness to travel ~40% and occasional international trips.

Responsibilities

• Coach, mentor, and develop a seven-person delivery team through feedback and reviews.
• Plan and balance team capacity across multiple enterprise rollouts.
• Direct change management, solution demonstrations, and workshops.
• Partner with business and IT leaders to shape scope, milestones, and timelines.
• Stay current on product portfolio to guide installation and testing.
• Capture customer feedback and inform roadmap and service improvements.

Skills

People leadership

Project management

Solution delivery

Technical delivery

Education

Bachelor's degree in IT/Engineering

Job description

Axon seeks a Manager, Professional Services to lead a seven-person team delivering complex enterprise implementations of cloud software and connected hardware for public safety. The role is remote from Australia with ~40% travel, balancing people leadership, governance, and technical guidance to drive evidence and body-worn camera deployments.

The incumbent will manage capacity, coordinate with business and IT leaders, and stay current on the portfolio to ensure successful installations and