Senior Technical Program Manager – Enterprise Services (Remote)

Axon; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and 401k withployer

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in our offices

Job summary

Axon, on a mission to Protect Life, is seeking a Senior Technical Program Manager for the Enterprise Professional Services team. You will oversee the subcontractor program worldwide, scaling capacity to meet demand and ensuring delivery across customer sites.

Collaborate with Product, Engineering, Sales and Services to align scope and budget, manage SOWs and invoices, run performance reviews, and escalate issues. This remote US role requires up to 50% travel.

Qualifications

• 5+ years of technical program management experience including scope, schedule, risk, dependency and change management.
• Experience managing a portfolio of subcontractors or projects in deployment or field delivery.
• Experience partnering with Product, Engineering, Sales and Services teams and explaining technical concepts to diverse audiences.

Responsibilities

• Manage the program of subcontractors that extends the global capacity of the Enterprise Professional Services team, and scale it as customer demand grows.
• Establish onboarding framework for subcontractors, including quality standards and checks for a consistent customer experience.
• Manage statements of work and purchase orders, approve invoices and keep spend on budget across the full portfolio of subcontractors.
• Collaborate with senior PMs to ensure subcontractor capacity is in place and on track for each project.
• Run regular performance reviews with subcontractors on quality, delivery and service commitments.
• Serve as the point of escalation for subcontractor issues, spot risks early and guide them to resolution.
• Share clear status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

Skills

Technical program management

Subcontractor portfolio management

Cross-functional collaboration

Contract & SOW management

Budget management

Global delivery coordination

PMP certification (preferred)

Education

Bachelor's degree in business, engineering, information systems or equivalent practical experience

PMP certification (preferred)

Job description

Axon, on a mission to Protect Life, is seeking a Senior Technical Program Manager for the Enterprise Professional Services team. You will oversee the subcontractor program worldwide, scaling capacity to meet demand and ensuring delivery across customer sites.

Collaborate with Product, Engineering, Sales and Services to align scope and budget, manage SOWs and invoices, run performance reviews, and escalate issues. This remote US role requires up to 50% travel.