Strategic Portfolio Delivery Leader

salesforce.com, inc.; Maryland; On-site; USD 182,000 - 305,000; Full time

Job summary

Salesforce is seeking a Portfolio Delivery Leader (PDL) within Professional Services’ Delivery Account Management function for the nonprofit/NGO market in Public Sector. You will oversee delivery health, revenue, and executive relationships across a defined portfolio, ensuring staffing, scope, and margins align with commitments.

The role balances ~50% direct customer engagement and ~50% portfolio governance, with a 25% utilization target.

Qualifications

• Director level or above with accountability for delivery health, revenue, and outcomes across a complex portfolio.
• Strong financial acumen including revenue forecasting, contingency management, and margin protection.
• Ability to build executive customer relationships and stabilize at-risk engagements.
• Experience assessing deal readiness before contract execution (scope, estimates, staffing, dependencies, success criteria).
• Ability to influence and drive decisions across a matrixed organization without direct authority.
• Strong escalation management and executive communication skills.
• Experience governing fixed-fee delivery and margins; travel about 25%.
• Preferred: PMP, PgMP, Scrum, SAFe or equivalent certifications.

Responsibilities

• Owns delivery health, financial performance, and executive relationships across a defined portfolio of paid engagements.
• Validate deals before contract execution and identify risks early; drive recovery when delivery is at risk.
• Lead portfolio governance, resource strategy, and cross-functional accountability for decisions.
• Maintain executive sponsor relationships and align delivery to mission and business outcomes.
• Escalate issues, mobilize cross-functional leaders, and govern High Watch engagements with defined exit criteria.
• Support account growth by identifying unmet needs and renewal risks through delivery insights.

Job description

Salesforce is seeking a Portfolio Delivery Leader (PDL) within Professional Services’ Delivery Account Management function for the nonprofit/NGO market in Public Sector. You will oversee delivery health, revenue, and executive relationships across a defined portfolio, ensuring staffing, scope, and margins align with commitments.

The role balances ~50% direct customer engagement and ~50% portfolio governance, with a 25% utilization target.