Portfolio Delivery Leader - Public Sector/ PubSec

Leadout Capital; Maryland; On-site; USD 180,000 - 230,000; Full time

Job summary

Salesforce Professional Services is seeking a Portfolio Delivery Leader to own a defined portfolio of engagements, oversee delivery health, financial performance, and executive relationships across our nonprofit/NGO market within the Public Sector.

The PDL balances direct client engagement with portfolio governance, driving risk management and recovery, shaping staffing strategies, and ensuring delivery aligns with mission outcomes and financial targets.

Qualifications

• Directors+ level accountability for delivery health, revenue, and outcomes across a complex portfolio.
• Proven ability to manage a multi-stakeholder portfolio with cross-functional teams.
• Strong forecasting and margin-control experience in delivery programs.
• Experience governing fixed-fee engagements and renewal management.
• Ability to influence outcomes without direct people management authority.
• Willingness to meet security clearance requirements and eligibility.

Responsibilities

• Own portfolio health with a forward-looking view, clear owners, deadlines, and measurable results.
• Ensure deals are delivery-ready with scope, estimates, and documented risk acceptance.
• Protect revenue and margin through weekly forecasts, burn rates, and scope control
• Lead Services Delivery Strategy reviews and SDS portfolio assessments for leadership.
• Build executive confidence via trusted sponsor relationships and risk communication.
• Lead cross-functional escalations and implement recovery plans when needed.
• Partner with staffing leads to secure required resources and address gaps.
• Identify growth opportunities from delivery insights and customer relationships.

Skills

Delivery leadership

Executive relationship building

Portfolio management

Financial acumen

Risk management

Cross-functional collaboration

Travel readiness

Education

PMP/PgMP/Scrum/SAFe certifications

Tools

Salesforce SPSM

Guided Scoping

Portfolio health monitoring tools

Job description

Portfolio Delivery Leader (PDL)

Portfolio Delivery Leader (PDL) is a senior individual contributor within Salesforce Professional Services’ Delivery Account Management (DAM) function, supporting the nonprofit and nongovernmental organization (NGO) market within the Public Sector operating unit.

The PDL is accountable for delivery health, financial performance, and executive customer relationships across a defined portfolio of paid engagements and approved investment commitments. They ensure that what Salesforce commits to can be staffed, delivered, and measured against clear customer outcomes at the agreed margin.

Working across sales, solutioning, delivery, and resource management, the PDL validates deals before contract execution, identifies risks early, drives recovery when delivery is at risk, and connects successful delivery to long-term account growth. They bring an understanding of mission-driven organizations, where funding constraints, stakeholder expectations, and program impact shape delivery decisions.

The PDL leads through influence, setting portfolio priorities and holding cross-functional owners accountable for decisions and corrective actions. Engagement teams own day-to-day project execution; the PDL owns portfolio oversight and intervention.

The role allocates approximately 50% of time to direct customer engagement and 50% to portfolio governance, financial oversight, and resource strategy. A 25% utilization target sits within this overall allocation.

Your Impact

Own portfolio health. Maintain an accurate, forward-looking view of every engagement. Identify emerging risks, challenge unsupported status assessments, and drive corrective actions with clear owners, deadlines, and measurable results.

• Ensure deals are ready for delivery. Own Level 3 delivery sign-off within established approval governance. Validate customer outcomes, scope, success criteria, estimates, dependencies, staffing mix, and margin assumptions. Resolve material gaps or obtain documented risk acceptance before approval.
• Protect revenue and margin. Review revenue forecasts, contingency usage, fixed-fee burn rates, milestone progress, and delivered versus bid margin weekly. Drive scope control and corrective action before financial exposure grows.
• Lead Services Delivery Strategy reviews. Own portfolio assessments and recommendations in SDS reviews. Clearly explain red and yellow engagements, customer and financial exposure, recovery progress, and decisions needed from leadership.
• Build executive customer confidence. Develop trusted relationships with executive sponsors and technology, finance, and program leaders. Align delivery to mission and business outcomes, communicate risks directly, and guide difficult decisions.
• Lead escalations through resolution. Serve as the primary portfolio-level escalation point. Mobilize cross-functional leaders, establish recovery plans, and hold action owners accountable. Govern High Watch engagements with defined decision paths and exit criteria.
• Drive resource strategy. Partner with Delivery Engagement Leads and resource management to secure the agreed staffing mix, address fulfillment gaps, and prioritize competing demand. Escalate capacity constraints that threaten customer commitments or portfolio performance.
• Support account growth. Identify unmet needs, expansion opportunities, and renewal risks through delivery insights and customer relationships. Partner with Account Partners to develop qualified opportunities grounded in customer value and delivery feasibility.

Minimum Requirements

• Currently at Director level or above.
• Demonstrated accountability for delivery health, revenue, margin, and customer outcomes across a complex portfolio of engagements.
• Strong financial acumen, including revenue forecasting, contingency management, fixed-fee burn rates, and delivered versus bid margin.
• Proven ability to build executive customer relationships, lead difficult conversations, and stabilize at‑risk engagements.
• Experience assessing deal readiness before contract execution, including scope, estimates, staffing, dependencies, commercial assumptions, and success criteria.
• Ability to drive decisions and results across a matrixed organization without direct people management authority.
• Sound judgment in prioritizing multiple strategic engagements and intervening where customer or business impact is greatest.
• Strong escalation management, conflict resolution, and executive communication skills.
• Experience governing fixed‑fee delivery, including milestone attainment, scope changes, and margin protection.

Preferred Qualifications

• Experience governing fixed‑fee delivery, including milestone attainment, scope changes, and margin protection.
• Experience serving nonprofit and NGO customers, with an understanding of funding constraints, stakeholder governance, and measurable mission impact.
• Deep knowledge of Salesforce delivery methodology (SPSM), Guided Scoping, and portfolio health monitoring tools.
• Experience translating discovery, Vision to Value workshops, or blueprint work into defined delivery outcomes and success criteria.
• Working knowledge of Global Delivery Center (GDC) models, subcontractor governance, and onshore/offshore staffing strategies.
• Experience governing both paid engagements and investment commitments.
• PMP, PgMP, Scrum, SAFe, or equivalent certifications.
• Travel: Travel may be required approximately 25% of the time, depending on customer and portfolio needs. Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) is required.