Strategic Pharmacy Accounts Leader | ROI & Renewals

Wolters Kluwer; Dover (DE); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid parental leave

Vacation and sick time

Tuition assistance

Commuter benefits

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to manage a portfolio of pharmacy productivity customers, drive adoption, and expand footprint while safeguarding renewals and ROI. You will collaborate with cross-functional teams to align product strategy with customer objectives and deliver actionable guidance.

The role demands strong communication with senior executives, proactive account planning, and the ability to navigate complex renewal discussions, with travel up to 5%

Qualifications

• Minimum of 4 years in a customer-facing role with proactive/reactive account management
• Experience working with senior executive level personnel
• Excellent oral and written communication skills
• Proven time management and prioritization skills
• Ability to work well under pressure
• Intermediate Microsoft Office Suite skills

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory
• Monitor adoption rates and help customers improve ROI on the application
• Collaborate with marketing, support and training to communicate with the customer base
• Develop deep product understanding and knowledge of complementary products/services
• Capture best practices for implementing and using our products and share via content and presentations
• Serve as liaison between product management and customers on roadmaps and escalation
• Assist with transitions after new implementations or re-implementations
• Maintain accurate CRM data for assigned customers
• Collaborate with Sales to uncover new revenue opportunities within the territory
• Maintain reference information on productivity accounts
• Own Red Accounts and drive resolution of issues and renewals
• Research and negotiate price changes during renewals
• Support Implementation teams during rollout of Standard accounts

Skills

Executive communication

Account management

Time management

Prioritization

Resilience under pressure

Relationship building

Education

High School diploma

BA/BS preferred

Tools

Microsoft Office

Industry software applications

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to manage a portfolio of pharmacy productivity customers, drive adoption, and expand footprint while safeguarding renewals and ROI. You will collaborate with cross-functional teams to align product strategy with customer objectives and deliver actionable guidance.

The role demands strong communication with senior executives, proactive account planning, and the ability to navigate complex renewal discussions, with travel up to 5%