Strategic Pharmacy Accounts Lead: ROI & Growth

Wolters Kluwer; Olympia (WA); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Commission eligibility

Job summary

Wolters Kluwer in the United States is seeking a Senior Account & Relationship Manager to serve as a subject matter expert for our pharmacy productivity products and related services. You will work with a broad cross‑section of our pharmacy productivity customers to strengthen adoption, identify opportunities to expand the footprint, and help ensure renewals.

This role requires strategic collaboration with customers to understand business objectives, advise on how to leverage Wolters Kluwer

Qualifications

• Education: High School diploma required; BA/BS preferred.
• Experience: Minimum of 4 years in a customer-facing role with proactive/reactive account management.
• Skills: Excellent oral and written communication; experience with industry software; executive-level interaction; strong time management and prioritization; ability to work under pressure.

Responsibilities

• Identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth, value, and renewal timing.
• Monitor adoption rates and provide insights to improve ROI on the application.
• Collaborate with Marketing, Support and Training to reach customers effectively.
• Develop deep product knowledge and knowledge of complementary products and services.
• Maintain CRM data for assigned accounts and coordinate with Sales to uncover opportunities.
• Lead renewal negotiations and assist implementations as needed.

Skills

Communication skills

Executive interaction

Time management

Prioritization

Working under pressure

Microsoft Office

Education

High School diploma

BA/BS preferred

Tools

Microsoft Office Suite

Job description

Wolters Kluwer in the United States is seeking a Senior Account & Relationship Manager to serve as a subject matter expert for our pharmacy productivity products and related services. You will work with a broad cross‑section of our pharmacy productivity customers to strengthen adoption, identify opportunities to expand the footprint, and help ensure renewals.

This role requires strategic collaboration with customers to understand business objectives, advise on how to leverage Wolters Kluwer