Pharma Productivity Account Director: ROI & Adoption

Wolters Kluwer; Minnesota; Hybrid; USD 57,000 - 98,000; Full time

Benefits offered by this job

Commission

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer - Financial Services Solutions in Minnesota seeks a Senior Account & Relationship Manager to deepen engagement with pharmacy productivity customers, drive adoption, and expand the footprint while ensuring renewals.

You will work with cross-functional teams, manage red accounts, coordinate renewals, and contribute to ROI initiatives. Up to 5% travel; commission eligible; strong communication and executive-level collaboration required.

Qualifications

• 4+ years in customer-facing role with account management experience.
• Excellent oral and written communication skills.
• Experience with industry-based software applications.
• Ability to interact with senior executive level personnel.
• Proven time management and prioritization skills.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Identify and prioritize accounts within defined territory based on risk, growth, value, and renewal timelines.
• Monitor adoption and ROI; advise customers on maximizing value.
• Collaborate with Marketing, Support and Training to reach customers efficiently.
• Develop deep product knowledge and roadmap awareness for customer guidance.
• Create best practices for implementing and using products; share via content/presentations.
• Maintain up-to-date CRM data for assigned accounts.
• Work with Sales to uncover new revenue opportunities.
• Manage renewals including price increases.
• Assist Implementation teams post-go-live.
• Travel up to 5% as required.

Skills

Account management

Relationship management

CRM systems

Sales support

Negotiation

Education

High School diploma or equivalent / BA/BS preferred

Tools

CRM software

Job description

Wolters Kluwer - Financial Services Solutions in Minnesota seeks a Senior Account & Relationship Manager to deepen engagement with pharmacy productivity customers, drive adoption, and expand the footprint while ensuring renewals.

You will work with cross-functional teams, manage red accounts, coordinate renewals, and contribute to ROI initiatives. Up to 5% travel; commission eligible; strong communication and executive-level collaboration required.