Strategic Pharmacy Accounts & ROI Lead

Wolters Kluwer; Montpelier (VT); On-site; USD 57,000 - 98,000; Full time

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to drive adoption, renewals, and expansion within a portfolio of pharmacy productivity customers in the United States. You will align business objectives with Wolters Kluwer capabilities, guide customers on ROI, and collaborate with sales, marketing, and support to maximize value.

You will manage renewals, negotiate price increases when needed, and ensure customer satisfaction while maintaining up-to-date CRM data.

Qualifications

• High School diploma required or equivalent.
• BA/BS preferred.
• Minimum 4 years' experience in a customer-facing role that required proactive and reactive account management.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory.

Skills

Communication skills

Executive exposure

Time management

MS Office

Industry software

Working under pressure

Education

High School diploma or equivalent

BA/BS preferred

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to drive adoption, renewals, and expansion within a portfolio of pharmacy productivity customers in the United States. You will align business objectives with Wolters Kluwer capabilities, guide customers on ROI, and collaborate with sales, marketing, and support to maximize value.

You will manage renewals, negotiate price increases when needed, and ensure customer satisfaction while maintaining up-to-date CRM data.