Strategic Pharmacy Accounts & Growth Manager

Wolters Kluwer; Madison (WI); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) plan

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Parental leave

Commission eligible

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager in Madison, WI to lead strategic engagement with pharmacy productivity customers. You will drive adoption, expansion, and renewals, leveraging our product suite to maximize ROI for clients across the territory.

The role requires strong communication with senior executives, cross-functional collaboration, and a focus on customer satisfaction and retention. Occasional travel and commission eligibility are part of the package.

Qualifications

• High School diploma or equivalent required.
• BA/BS preferred.
• Minimum 4 years customer-facing experience.
• Excellent oral and written communication skills.
• Experience working with senior executive level personnel.
• Proven time management and prioritization skills.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory based on risk, growth, value, and renewal timeframe.
• Closely monitor adoption rates; provide insight on usage and help improve ROI.
• Collaborate with Marketing, Support, and Training to communicate effectively with customers.
• Develop understanding of Wolters Kluwer pharmacy productivity products and related services.
• Gather and share best practices for implementing and using products with customers.
• Serve as liaison between product management and the customer to be an expert on the product and roadmap.
• Facilitate transitions after new implementations or re-implementations.
• Maintain up-to-date CRM data for assigned accounts.
• Collaborate with Sales to uncover new opportunities within the territory to drive revenue.
• Maintain reference information on accounts.
• Own Red Accounts and resolve issues to restore status.
• Research and lock renewals that include price increases and negotiate during renewal.
• Assist Implementation teams with issues arising during implementation.

Skills

Communication skills

Executive liaison

Time management

Pressure handling

MS Office proficiency

Industry software experience

Education

High School diploma

BA/BS preferred

Tools

CRM software

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager in Madison, WI to lead strategic engagement with pharmacy productivity customers. You will drive adoption, expansion, and renewals, leveraging our product suite to maximize ROI for clients across the territory.

The role requires strong communication with senior executives, cross-functional collaboration, and a focus on customer satisfaction and retention. Occasional travel and commission eligibility are part of the package.