Strategic Partnership & Member Engagement Specialist Hybrid

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 38,000 - 42,000; Full time

Job summary

24 Hour Home Care is seeking a Partnership Engagement Advisor to support the Community Supports Division by handling health plan communications, member eligibility submissions, and the full reauthorization process. This role ensures timely authorizations, uninterrupted services, and a positive member experience.

The position collaborates with Community Development, Operations, health plans, and strategic partners to coordinate member engagement and manage multi-channel communications, including

Qualifications

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience managing customer inquiries, coordinating follow-up, or supporting multistep service processes.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook; knowledge of Salesforce or Salesforce Voice is a plus.

Responsibilities

• Manage MCO submissions and eligibility verification, ensuring accurate and timely submission of member information, monitoring pending requests, and coordinating follow-up with health plan partners.
• Oversee the full reauthorization process, including member outreach, care assessments, documentation collection, and coordination with health plans to prevent service interruptions.
• Monitor and manage incoming communications across email, Salesforce cases, health plan portals, and referral systems, routing requests to appropriate team members for resolution.
• Collaborate with internal teams, members, caregivers, and external partners to resolve eligibility concerns, communicate service updates, and support targeted engagement initiatives.
• Maintain accurate member, referral, and activity records in Salesforce while ensuring compliance with healthcare regulations, established workflows, and performance expectations.

Skills

Health plan coordination

Eligibility verification

Reauthorization management

Written communication

Relationship building

Organization

Time management

Attention to detail

Customer service

Problem solving

Cross-functional collaboration

Adaptability

Documentation

Education

BA/BS in Communications or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Salesforce

Job description

24 Hour Home Care is seeking a Partnership Engagement Advisor to support the Community Supports Division by handling health plan communications, member eligibility submissions, and the full reauthorization process. This role ensures timely authorizations, uninterrupted services, and a positive member experience.

The position collaborates with Community Development, Operations, health plans, and strategic partners to coordinate member engagement and manage multi-channel communications, including