Strategic Partner Success Manager (Remote-East)

Prove; New York (NY); À distance; USD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity plan

401(k) with match

Unlimited vacation

Medical benefits

Wellness reimbursement

Snacks & beverages

Lunch stipend

Résumé du poste

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances. You will learn each partner's business, map go-to-market goals, and identify co-selling opportunities to convert partners into Prove fans.

You’ll help manage partner relationships, drive adoption of Prove products, and seek optimization opportunities across teams. This role requires curiosity, collaboration, and a results-driven mindset.

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking)
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem and uphold values

Responsabilités

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs, align with partner leadership on goals
• Own partner health: Drive Partner NPS and overall health of your partner portfolio
• Grow indirect revenue: Forecast revenue through partners and manage renewals
• Drive adoption: Collaborate with Account Directors to maximize partner value
• Resolve and escalate: Track and elevate partner issues across teams
• Know the product: Explain features in terms of partner and end-user benefits
• Travel: ~20% for partner visits and industry events

Connaissances

Partner management

Relationship building

Communication

Presentation skills

Project management

Outils

Splunk

Looker

Description du poste

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances. You will learn each partner's business, map go-to-market goals, and identify co-selling opportunities to convert partners into Prove fans.

You’ll help manage partner relationships, drive adoption of Prove products, and seek optimization opportunities across teams. This role requires curiosity, collaboration, and a results-driven mindset.