Partner Success Manager

Prove; United States; À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Wellbeing reimbursement

401k Match

Parental Leave Policy

Stock Options

Health benefits

Bonus Scheme

Work From Home Opportunities

Generous Vacation Time

Résumé du poste

Prove is seeking a Customer Success Manager on the Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You will learn each partner’s business, advise on co‑selling opportunities, and turn partners into Prove fans.

You will run regular business reviews, manage partner health and NPS, forecast partner-driven revenue, and collaborate with other teams to maximize partner value.

Qualifications

• 3–5 years in a channel customer success/partner facing role.
• Experience in regulated markets (Fintech, Insurance, Retail, Banking).
• Strong PM, relationship-building, communication, and presentation skills.
• Experience with cybersecurity/fintech or high-growth startups preferred.

Responsabilités

• Advise channel partners, resellers, and strategic alliances to drive co-selling.
• Run business reviews and QBRs; align commercial goals and joint marketing.
• Drive partner health and partner NPS; manage partner portfolio.
• Forecast revenue through partners and secure renewals.
• Collaborate with Account Directors and TACs to maximize partner value.
• Resolve issues across Support, Product, Data Science, and Fraud.
• Explain product benefits in terms of partner and end-user value.
• Travel ~20% for partner visits and industry events.

Connaissances

Customer success

Partner management

Relationship-building

Communication

Presentation skills

Negotiation

Outils

Splunk

Looker

API transaction investigation

Description du poste

• As a Customer Success Manager on our Partnerships team, you’ll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients
• You’ll learn each partner’s business, go-to-market strategy, and goals, then use that knowledge to advise them, find co‑selling opportunities, and turn partners into raving Prove fans
• Be the trusted partner advisor: Run regular business reviews and executive‑level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long‑term plans
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio. Become an expert on each partner’s business model and downstream use cases
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with Partner Account Managers on volume commitments, added AGV, and cross‑sell/up‑sell
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove
• Resolve and elevate: Create, track, and elevate partner issues across Support, SC, Product, Data Science, and Fraud
• Know the product: Understand how our products embed into third‑party platforms, and explain new features in terms of partner and end‑user benefit
• Travel: About 20% for partner visits and industry events
• Reports To: SVP, Channel and Partnerships

Benefits

• Wellbeing reimbursement
• 401k Match
• Parental Leave Policy
• Stock Options
• Health benefits
• Bonus Scheme
• Work From Home Opportunities
• Generous Vacation Time

You’re curious about how technology solves problems and enjoy mixing people skills with product know-how

Comfort with data and ecosystem KPIs, and building B2B2C business cases

3‑5 years in a customer‑or partner‑facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)

Experience in a highly regulated market (Fintech, Insurance, Retail, Banking). Digital identity and authentication knowledge strongly preferred

Strong project management, relationship‑building, communication, and presentation skills, with a track record of managing multi‑stakeholder partner relationships

Ambition to grow in a fast‑paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership

Experience in cybersecurity, fintech, or a high‑growth/pre‑IPO startup (strongly preferred)

• Familiarity with Splunk, Looker, or similar tools, and investigating API transactions.
• Channel‑selling, enablement, and negotiation experience.