Partner Success Manager - Channel & Alliances (Remote)

Prove; United States; Remote; USD 120,000 - 135,000; Full time

Benefits offered by this job

Competitive salary + bonus plan

Equity plan

Modern health benefits

401(k) retirement plan + match

Unlimited vacation & flexible hours

Comprehensive medical benefits

Job summary

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans.

You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel CS, Partner Management or Indirect Sales).
• Strong project management, relationship-building, communication and presentation skills.
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking).
• Digital identity and authentication knowledge preferred.
• Comfort with data/KPIs and building B2B2C business cases.
• Ambition to grow in a fast-paced channel ecosystem with humility, passion, inclusion and leadership.
• Channel-selling, enablement and negotiation experience.
• Familiarity with Splunk or Looker and investigating API transactions.

Responsibilities

• Run regular business reviews and executive-level QBRs.
• Align with partner leadership on goals, joint marketing and plans.
• Own partner health and drive Partner NPS.
• Become an expert on each partner's business model and downstream use cases.
• Forecast live revenue through partners and track pipelines.
• Secure renewals and support volume commitments with Partner Account Managers.
• Drive adoption with Account Directors and Technical Account Managers.
• Resolve and elevate partner issues across internal teams.
• Explain product features in terms of partner and end-user value.

Skills

Channel Customer Success

Partner Management

Account Management

Relationship-building

Communication

Presentation skills

Data/KPI literacy

Negotiation experience

Cybersecurity/Fintech familiarity

Tools

Splunk

Looker

Job description

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans.

You're curious about how technology solves problems and enjoy mixing people skills with product know-how.