Strategic Partner Success Manager (Remote)

Prove; United States; À distance; USD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Competitive salary & bonus

Equity plan

Modern Health

401(k) retirement plan & match

Unlimited vacation

Medical benefits

Wellness reimbursement

Snacks & beverages

GrubHub lunch stipend

Flexible hours

Résumé du poste

Prove is seeking a Customer Success Manager to serve as the advocate for our channel partners, resellers, and strategic alliances within the Partnerships team. You will learn each partner’s business, advise them, uncover co-selling opportunities, and turn partners into ambassadors for Prove.

You’ll manage regular business reviews, oversee partner health, forecast live revenue, and drive renewals while collaborating with Account Managers on strategic initiatives.

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales).
• Strong project management, relationship-building, communication, and presentation skills.
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking). Digital identity and authentication knowledge strongly preferred.
• Comfort with data and ecosystem KPIs, and building B2B2C business cases.

Responsabilités

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs with partner leadership.
• Own partner health: Drive Partner NPS and portfolio health; understand each partner's business model.
• Grow indirect revenue: Forecast revenue through partners; secure renewals; coordinate with partners on volume commitments and cross-sell opportunities.
• Drive adoption: Collaborate with Account Directors and Technical Account Managers to maximize partner value.
• Resolve and escalate: Track and escalate partner issues across internal teams.
• Know the product: Explain how Prove products embed into third-party platforms for partner/end-user benefit.
• Travel: ~20% for partner visits and industry events.

Connaissances

Partner management

Relationship-building

Project management

Communication

Data-driven decisions

Splunk

Looker

API transactions

Outils

Splunk

Looker

APIs

Description du poste

Prove is seeking a Customer Success Manager to serve as the advocate for our channel partners, resellers, and strategic alliances within the Partnerships team. You will learn each partner’s business, advise them, uncover co-selling opportunities, and turn partners into ambassadors for Prove.

You’ll manage regular business reviews, oversee partner health, forecast live revenue, and drive renewals while collaborating with Account Managers on strategic initiatives.