Strategic Channel Partner Success Lead

Prove; United States; Remote; USD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Wellbeing reimbursement

401k Match

Parental Leave Policy

Stock Options

Health benefits

Bonus Scheme

Work From Home Opportunities

Generous Vacation Time

Zusammenfassung

Prove is seeking a Customer Success Manager on the Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You will learn each partner’s business, advise on co‑selling opportunities, and turn partners into Prove fans.

You will run regular business reviews, manage partner health and NPS, forecast partner-driven revenue, and collaborate with other teams to maximize partner value.

Qualifikationen

• 3–5 years in a channel customer success/partner facing role.
• Experience in regulated markets (Fintech, Insurance, Retail, Banking).
• Strong PM, relationship-building, communication, and presentation skills.
• Experience with cybersecurity/fintech or high-growth startups preferred.

Aufgaben

• Advise channel partners, resellers, and strategic alliances to drive co-selling.
• Run business reviews and QBRs; align commercial goals and joint marketing.
• Drive partner health and partner NPS; manage partner portfolio.
• Forecast revenue through partners and secure renewals.
• Collaborate with Account Directors and TACs to maximize partner value.
• Resolve issues across Support, Product, Data Science, and Fraud.
• Explain product benefits in terms of partner and end-user value.
• Travel ~20% for partner visits and industry events.

Kenntnisse

Customer success

Partner management

Relationship-building

Communication

Presentation skills

Negotiation

Tools

Splunk

Looker

API transaction investigation

Jobbeschreibung

Prove is seeking a Customer Success Manager on the Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You will learn each partner’s business, advise on co‑selling opportunities, and turn partners into Prove fans.

You will run regular business reviews, manage partner health and NPS, forecast partner-driven revenue, and collaborate with other teams to maximize partner value.