Customer Success Manager (Partners)

MassMutual Ventures; New York (NY); À distance; USD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Competitive salaries & Bonus Plan

401(k) Retirement Plan & Match

Unlimited Vacation & Flexible hours

Comprehensive medical benefits

Résumé du poste

Prove is seeking a Customer Success Manager for its Partnerships team. You will be the advocate for channel partners, resellers, and strategic alliances, learning each partner’s business and goals to advise, identify co-selling opportunities, and turn partners into Prove fans.

Strong PM and relationship skills are essential. You will drive partner health, forecast live revenue, and collaborate with Partner Account Managers to secure renewals and cross-sell opportunities while promoting product

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking) with digital identity and authentication knowledge preferred
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem and uphold values of humility, passion, inclusion, and leadership

Responsabilités

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs and align with partner leadership on goals and plans
• Own partner health: Drive Partner NPS and health of partner portfolio, understand each partner's business model
• Grow indirect revenue: Forecast revenue through partners and manage renewals, cross-sell and upsell
• Drive adoption: Collaborate with Account Directors and Technical Account Managers to maximize value for partners
• Resolve escalated issues: Track and escalate partner issues across Support, SC, Product, Data Science and Fraud
• Know the product: Explain how Prove features benefit partners and end users
• Travel: ~20% for partner visits and events

Connaissances

Customer success

Partner management

Account management

Communication

Presentation

Regulated markets

Digital identity knowledge

Data-driven decisions

Outils

Splunk

Looker

Description du poste

About Prove

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn.

Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Customer Success Manager

Department: Partnerships

Reports To: SVP, Channel and Partnerships

FLSA Status: Exempt

Location: US, remote (East Coast Preferred)

About the Role

As a Customer Success Manager on our Partnerships team, you'll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans. You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

What You'll Do

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio. Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove.
• Resolve and escalated: Create, track, and escalation partner issues across Support, SC, Product, Data Science, and Fraud.
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.
• Travel: About 20% for partner visits and industry events.

What You Bring

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking). Digital identity and authentication knowledge strongly preferred.
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership

Preferred

• Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup (strongly preferred)
• Channel-selling, enablement, and negotiation experience
• Familiarity with Splunk, Looker, or similar tools, and investigating API transactions

Compensation

• Metro 2 areas: $120,000–$135,000 plus sales incentive plan
• Metro 3 areas: $110,000–$130,000 plus sales incentive plan

Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.

Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines:

• Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area.
• Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE Provers

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Equal Opportunity Employment

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics

Privacy & Data Protection

When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.