Customer Success Manager, Partners Team

Prove; United States; A distancia; USD 120.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + bonus plan

Equity plan

Modern health benefits

401(k) retirement plan + match

Unlimited vacation & flexible hours

Comprehensive medical benefits

Descripción de la vacante

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans.

You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

Formación

• 3–5 years in a customer- or partner-facing role (Channel CS, Partner Management or Indirect Sales).
• Strong project management, relationship-building, communication and presentation skills.
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking).
• Digital identity and authentication knowledge preferred.
• Comfort with data/KPIs and building B2B2C business cases.
• Ambition to grow in a fast-paced channel ecosystem with humility, passion, inclusion and leadership.
• Channel-selling, enablement and negotiation experience.
• Familiarity with Splunk or Looker and investigating API transactions.

Responsabilidades

• Run regular business reviews and executive-level QBRs.
• Align with partner leadership on goals, joint marketing and plans.
• Own partner health and drive Partner NPS.
• Become an expert on each partner's business model and downstream use cases.
• Forecast live revenue through partners and track pipelines.
• Secure renewals and support volume commitments with Partner Account Managers.
• Drive adoption with Account Directors and Technical Account Managers.
• Resolve and elevate partner issues across internal teams.
• Explain product features in terms of partner and end-user value.

Conocimientos

Channel Customer Success

Partner Management

Account Management

Relationship-building

Communication

Presentation skills

Data/KPI literacy

Negotiation experience

Cybersecurity/Fintech familiarity

Herramientas

Splunk

Looker

Descripción del empleo

About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove 's phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove 's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove , follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Prove rs who know how to make an impact. We're talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us - we work together and play together. Prove has big plans, and we're excited about the future. If this sounds like the place for you - come join our team! Title: Customer Success Manager Department: Partnerships Reports To: SVP, Channel and Partnerships FLSA Status: Exempt Location: US, remote (East Coast Preferred)

About the Role

As a Customer Success Manager on our Partnerships team, you'll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans. You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

What You'll Do

• Run regular business reviews and executive-level QBRs.
• Cover partnership status, current and future joint integrations, and the value Prove delivers.
• Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio.
• Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality.
• Secure renewals on time.
• Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove .
• Resolve and elevate: Create, track, and elevate partner issues across Support, SC, Product, Data Science, and Fraud.
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.
• Travel: About 20% for partner visits and industry events.

What You Bring

• 3-5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking)
• Digital identity and authentication knowledge strongly preferred
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership
• Preferred Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup ( strongly preferred )
• Channel-selling, enablement, and negotiation experience
• Familiarity with Splunk, Looker, or similar tools, and investigating API transactions

Compensation

Compensation Metro 2 areas: $120,000-$135,000 plus sales incentive plan Metro 3 areas: $110,000-$130,000 plus sales incentive plan Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data. Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Prove defines: Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area. Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.

Benefits & Perks for FTE Prove rs

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your fa