Partner Success Manager, Channel & Alliances (Remote)

MassMutual Ventures; New York (NY); Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

Competitive salaries & Bonus Plan

401(k) Retirement Plan & Match

Unlimited Vacation & Flexible hours

Comprehensive medical benefits

Job summary

Prove is seeking a Customer Success Manager for its Partnerships team. You will be the advocate for channel partners, resellers, and strategic alliances, learning each partner’s business and goals to advise, identify co-selling opportunities, and turn partners into Prove fans.

Strong PM and relationship skills are essential. You will drive partner health, forecast live revenue, and collaborate with Partner Account Managers to secure renewals and cross-sell opportunities while promoting product

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking) with digital identity and authentication knowledge preferred
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem and uphold values of humility, passion, inclusion, and leadership

Responsibilities

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs and align with partner leadership on goals and plans
• Own partner health: Drive Partner NPS and health of partner portfolio, understand each partner's business model
• Grow indirect revenue: Forecast revenue through partners and manage renewals, cross-sell and upsell
• Drive adoption: Collaborate with Account Directors and Technical Account Managers to maximize value for partners
• Resolve escalated issues: Track and escalate partner issues across Support, SC, Product, Data Science and Fraud
• Know the product: Explain how Prove features benefit partners and end users
• Travel: ~20% for partner visits and events

Skills

Customer success

Partner management

Account management

Communication

Presentation

Regulated markets

Digital identity knowledge

Data-driven decisions

Tools

Splunk

Looker

Job description

Prove is seeking a Customer Success Manager for its Partnerships team. You will be the advocate for channel partners, resellers, and strategic alliances, learning each partner’s business and goals to advise, identify co-selling opportunities, and turn partners into Prove fans.

Strong PM and relationship skills are essential. You will drive partner health, forecast live revenue, and collaborate with Partner Account Managers to secure renewals and cross-sell opportunities while promoting product