Strategic Partner Success Manager

Pearson; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Pearson invites a Manager, Partner Success to lead a team of Partner Success professionals serving state, district, and school partners across the assessment lifecycle. You will drive readiness, training, adoption, and ongoing relationship management to ensure customers are prepared and successful.

You will collaborate with cross‑functional teams, coach staff to become trusted advisors, monitor programs, manage risks and budgets, and forecast financials.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, or program management.
• Proven success leading and developing high-performing teams with coaching and talent development.
• Experience managing complex customer relationships and escalation points for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills including budgets, risks, and cross-functional initiatives.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.

Skills

People leadership

Program management

Client relationship management

Stakeholder management

Communication

Education

Bachelor's degree

Job description

Pearson invites a Manager, Partner Success to lead a team of Partner Success professionals serving state, district, and school partners across the assessment lifecycle. You will drive readiness, training, adoption, and ongoing relationship management to ensure customers are prepared and successful.

You will collaborate with cross‑functional teams, coach staff to become trusted advisors, monitor programs, manage risks and budgets, and forecast financials.