Partner Success Manager - Education Programs

Pearson; Washington (District of Columbia); Presencial; USD 130.000 - 180.000; Jornada completa

Descripción de la vacante

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners across the assessment lifecycle. You will drive readiness, adoption, issue resolution, and ongoing relationships to ensure customers are prepared and achieving program goals.

You will collaborate with Product, Technology, Operations, Measurement, content teams and Customer Support to translate priorities into actionable plans, coach staff, and escalate as needed.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs.
• Demonstrated success leading and developing high-performing teams.
• Experience managing complex customer relationships and escalation points.
• Strong program, project management, and cross-functional collaboration skills.

Responsabilidades

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Manage escalation of complex customer concerns, risks, and delivery issues.
• Forecast, plan, and review budgets and program milestones.
• Coach and develop a team of Partner Success professionals.
• Drive continuous improvement and customer-focused outcomes.

Conocimientos

Partner success

Program management

Customer relationship

Leadership

Communication

Educación

Bachelor's degree

Descripción del empleo

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners across the assessment lifecycle. You will drive readiness, adoption, issue resolution, and ongoing relationships to ensure customers are prepared and achieving program goals.

You will collaborate with Product, Technology, Operations, Measurement, content teams and Customer Support to translate priorities into actionable plans, coach staff, and escalate as needed.