Senior Partner Success Manager - Education Programs

Pearson; Denver (CO); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners across the assessment lifecycle. You will drive readiness, training, adoption, issue resolution, and ongoing relationship management to ensure successful program delivery and customer outcomes.

You'll collaborate with Product, Technology, Operations, and Customer Support to translate priorities into actionable plans, coach staff to become trusted advisors, and monitor performance against

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, or related functions.
• Proven ability to lead high-performing teams and manage complex relationships.
• Experience forecasting, budgets, and cross-functional initiatives.

Responsabilidades

• Build and maintain relationships with state, district, and school partners.
• Lead readiness, training, adoption planning, and program delivery.
• Escalate complex customer concerns and manage risks.
• Coach and develop the Partner Success team to trusted advisory status.
• Oversee program schedules, budgets, and milestones.
• Partner with cross-functional leaders to improve delivery and outcomes.

Conocimientos

Team leadership

Customer relationship mgmt

Program management

Budget management

Cross-functional collaboration

Stakeholder communication

Strategic planning

Educación

Bachelor's degree

Descripción del empleo

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners across the assessment lifecycle. You will drive readiness, training, adoption, issue resolution, and ongoing relationship management to ensure successful program delivery and customer outcomes.

You'll collaborate with Product, Technology, Operations, and Customer Support to translate priorities into actionable plans, coach staff to become trusted advisors, and monitor performance against