Partner Success Manager – Education Programs

Pearson; Boise (ID); Presencial; USD 105.000 - 145.000; Jornada completa

Descripción de la vacante

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners throughout the assessment lifecycle. You will drive readiness, adoption, issue resolution, and ongoing relationship management to ensure customer success and value realization.

The role collaborates with Program Delivery, Product, Technology, Measurement, Operations, and Support to translate priorities into actionable plans, coach staff, and serve as a key escalation point.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs, partner success, or program management.
• Proven success building and developing high-performing teams.
• Experience managing complex customer relationships and escalations.
• Strong program and project management incl. budgets, schedules, risks.
• Ability to influence across multiple functions (Product, Tech, Ops, Support).

Responsabilidades

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement.
• Monitor customer satisfaction and implement improvement strategies.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery.
• Monitor program schedules, risks, budgets, and milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin plan and explain trends.
• Report on financial status and forecast activities and budgets.
• Lead, coach, and develop a team of Partner Success professionals.
• Establish clear goals, priorities, and performance expectations.
• Provide mentoring and career development support.
• Foster accountability, collaboration, and customer focus.
• Share best practices across programs and customers.

Conocimientos

Leadership

Customer-facing programs

Program management

Communication skills

Cross-functional collaboration

Stakeholder engagement

Negotiation and presentation

Educación

Bachelor's degree (or equivalent)

Descripción del empleo

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners throughout the assessment lifecycle. You will drive readiness, adoption, issue resolution, and ongoing relationship management to ensure customer success and value realization.

The role collaborates with Program Delivery, Product, Technology, Measurement, Operations, and Support to translate priorities into actionable plans, coach staff, and serve as a key escalation point.