Senior Partner Success Manager — Education Solutions

Pearson; Frankfort (KY); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Pearson seeks a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will oversee engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared for success.

This leader collaborates with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and serve as a

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
• Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
• Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
• Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
• Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

Responsabilidades

• Lead a team of Partner Success professionals to support state, district, and school partners throughout the assessment lifecycle.
• Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management.
• Coordinate with cross-functional teams to ensure successful delivery of program commitments and maintain schedules, risks, and budgets.
• Forecast, plan, and conduct business reviews related to assigned programs; manage program financials to meet revenue and margin plans.
• Provide ongoing mentoring and career development support to team members and foster accountability and collaboration.

Conocimientos

Program management

Customer relationship

Leadership

Communication

Cross-functional collaboration

Forecasting & budgeting

Negotiation & presentation

Educación

Bachelor's degree or equivalent combination of education and experience

Descripción del empleo

Pearson seeks a Manager, Partner Success to lead a team serving state, district, and school partners through the assessment lifecycle. You will oversee engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management to ensure customers are prepared for success.

This leader collaborates with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and serve as a