Strategic Partner Success Manager

Pearson; Cheyenne (WY); On-site; USD 90,000 - 130,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team of professionals delivering support to state, district, and school partners throughout the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while ensuring program performance, customer satisfaction, and cost management.

The role emphasizes collaboration with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and act as a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
• Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
• Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
• Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives.

Responsibilities

• Lead Partner Success, readiness planning, training, adoption, and issue resolution.
• Oversee partner engagement and performance of assigned programs and services.
• Coordinate cross-functional teams to ensure timely delivery and adherence to budgets and milestones.
• Manage program financials to meet revenue/margin plans and report on financial status.
• Develop team capabilities, set goals, and provide ongoing mentoring and career development.

Skills

Program management

People leadership

Relationship management

Cross-functional collaboration

Communication

Facilitation

Negotiation

Presentation

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team of professionals delivering support to state, district, and school partners throughout the assessment lifecycle. You will drive readiness, training, adoption, and issue resolution while ensuring program performance, customer satisfaction, and cost management.

The role emphasizes collaboration with Product, Technology, Measurement, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and act as a