Senior Partner Success Leader

Pearson; Lincoln (NE); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Pearson seeks a Manager, Partner Success to lead a team delivering support to state, district, and school partners across the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution, ensuring successful program delivery and stakeholder satisfaction.

The ideal candidate will have strong people leadership, program management, and relationship skills to foster high-performing teams and maximize value from Pearson's assessment solutions.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching and performance management.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including schedules, risks, budgets, and cross-functional initiatives.
• Ability to influence and collaborate across multiple functions including Product, Technology, Operations, Measurement, Content, and Customer Support.

Responsabilidades

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan.

Conocimientos

People leadership

Program management

Customer relationship

Cross-functional collaboration

Communication

Negotiation

Educación

Bachelor's degree

Descripción del empleo

Pearson seeks a Manager, Partner Success to lead a team delivering support to state, district, and school partners across the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution, ensuring successful program delivery and stakeholder satisfaction.

The ideal candidate will have strong people leadership, program management, and relationship skills to foster high-performing teams and maximize value from Pearson's assessment solutions.