Strategic Partner Manager: SMB Restaurant Growth

DoorDash, Inc.; San Francisco (CA); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and basic life insurance

Mental health program

Job summary

DoorDash, Inc. in San Francisco, CA is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners.

You will operate with autonomy, guiding strategic conversations around growth, operations, and scaling with DoorDash. Expect travel with the flexibility to work remotely or from a DoorDash office, collaborating across product, operations, and sales to drive measurable merchant outcomes.

Qualifications

• 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including maintaining complex spreadsheets and data analysis with Salesforce, Outreach, Tableau, or Sigma.
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces.
• Ability to synthesize data, industry trends, and merchant insights into actionable recommendations.
• Collaborative mindset with experience as a trusted partner and informal mentor.

Responsibilities

• Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, driving growth, retention, and satisfaction.
• Lead advanced merchant strategy: Conduct high‑impact business reviews focusing on growth, profitability, and long‑term success.
• Operate autonomously: Adjust account plans and growth strategies as merchant needs and market conditions evolve.
• Identify and mitigate risk: Anticipate challenges and implement solutions to protect merchant health and performance.
• Drive expansion and optimization: Recommend and sell DoorDash products to support merchant growth and brand perception.
• Influence cross‑functionally: Partner with Product, Operations, Sales and other teams to drive outcomes.
• Represent the merchant internally: Surface insights to inform product improvements and GTM strategy.
• Elevate the team: Share best practices and mentor Partner Managers.

Skills

Account management

Executive presence

Analytical thinking

Cross-functional collaboration

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash, Inc. in San Francisco, CA is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners.

You will operate with autonomy, guiding strategic conversations around growth, operations, and scaling with DoorDash. Expect travel with the flexibility to work remotely or from a DoorDash office, collaborating across product, operations, and sales to drive measurable merchant outcomes.