Strategic Partnerships Manager — Drive SMB Merchant Growth

Grubhub; Washington (District of Columbia); Hybrid; USD 96,960 - 121,200; Full time

Benefits offered by this job

Equity

401K

Health, dental, and vision plans

Job summary

Grubhub is seeking a Strategic Partner Manager to manage a portfolio of critical SMB accounts in priority markets. You will drive retention, new diner acquisition, and revenue growth while building strong partner relationships.

You will collaborate with Sales, Marketing, and Product to deliver tailored solutions and provide data-driven guidance. Travel to meet top partners and industry events is expected.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• Must be located in Los Angeles, CA.
• 4-6 years of account management or enterprise account management experience.
• Strong computer skills with MS Office/Google products; CRM experience a plus.

Responsibilities

• Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary contact and advocate for your portfolio.
• Identify upsell, cross-sell, and expansion opportunities and manage renewals.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions.
• Provide data-driven insights and guidance to help partners optimize performance.
• Be prepared to travel to meet top partners and attend industry events.

Skills

Account management

CRM (Salesforce)

MS Office & Google Workspace

English fluency

Travel willingness

Phone outreach

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce.com

Job description

Grubhub is seeking a Strategic Partner Manager to manage a portfolio of critical SMB accounts in priority markets. You will drive retention, new diner acquisition, and revenue growth while building strong partner relationships.

You will collaborate with Sales, Marketing, and Product to deliver tailored solutions and provide data-driven guidance. Travel to meet top partners and industry events is expected.