Remote Strategic Growth Partner for SMB Restaurants

DoorDash, Inc.; San Francisco (CA); Hybrid; USD 71,000 - 120,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Job summary

DoorDash, Inc. is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners, operating with autonomy and strategic judgment.

You will lead high‑impact partnerships focused on long‑term growth, profitability, and merchant retention on the DoorDash platform. You’ll advance strategic conversations beyond day‑to‑day management, guiding partners on growth, operations, and scaling with DoorDash.

Qualifications

• 4+ years of experience in account management, customer success, or post‑sales roles with increasing scope and autonomy.
• Proven track record of driving measurable growth and retention across a book of business.
• Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations.
• Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics.
• Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using Salesforce, Outreach, Tableau, or Sigma.
• Strong knowledge of third‑party delivery platforms, logistics, and multi‑sided marketplaces.
• Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations.
• Collaborative mindset with experience serving as a trusted partner and informal mentor within a team.

Responsibilities

• Own and grow strategic partnerships with a portfolio of SMB restaurant partners.
• Lead advanced merchant strategy through high‑impact business reviews for growth and profitability.
• Operate autonomously by adjusting account plans as merchant needs evolve.
• Identify and mitigate risk by addressing challenges early and implementing solutions.
• Drive expansion and optimization by recommending and selling DoorDash products.
• Influence cross‑functional collaboration with Product, Operations, Sales, and other teams.
• Represent the merchant internally by surfacing insights to inform product and GTM strategy.
• Elevate the team by sharing best practices and mentoring Partner Managers.

Skills

Account management

Customer success

Post-sales

Executive presence

Data analysis

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash, Inc. is seeking a Strategic Partner Manager II (SPM) to own and grow relationships with a portfolio of SMB restaurant partners, operating with autonomy and strategic judgment.

You will lead high‑impact partnerships focused on long‑term growth, profitability, and merchant retention on the DoorDash platform. You’ll advance strategic conversations beyond day‑to‑day management, guiding partners on growth, operations, and scaling with DoorDash.