Strategic Partner Growth Lead - AI & Cloud CX

Amazon Inc.; Santa Clara (CA); On-site; USD 194,000 - 262,000; Full time

Job summary

Amazon Connect is expanding its ISV partner ecosystem, seeking a Principal Technical Business Development leader to own the North America GTM strategy and drive revenue growth with ISV and emerging partners. The role requires deep knowledge of Amazon Connect, AI-powered CX, and enterprise sales.

You will influence product direction, manage complex deals, and work with product, engineering, and field teams to deliver partner-driven outcomes.

Qualifications

• 7+ years developing, negotiating and executing business agreements.
• 7+ years with Enterprise App Modernization/Migration tech (Mainframe, Serverless, Containers, Cloud Ops).
• 7+ years with Data & AI tech (AI/ML, GenAI, Analytics, DB/Storage).
• Bachelor's degree required.

Responsibilities

• Own end-to-end GTM strategy for Amazon Connect ISV and emerging partners in North America.
• Build and manage senior partner/customer relationships up to C-level; translate needs into joint solutions.
• Identify, qualify, and close complex opportunities; lead discussions with product/engineering.
• Develop data-driven reviews and plans; report program health and remove blockers.
• Collaborate across marketing, solutions architecture, and BD to accelerate partner-driven outcomes.

Skills

Business strategy

Negotiation

Leadership

Executive relationships

Enterprise sales

Partnerships

Strategy influence

Education

Bachelor's degree

Job description

Amazon Connect is expanding its ISV partner ecosystem, seeking a Principal Technical Business Development leader to own the North America GTM strategy and drive revenue growth with ISV and emerging partners. The role requires deep knowledge of Amazon Connect, AI-powered CX, and enterprise sales.

You will influence product direction, manage complex deals, and work with product, engineering, and field teams to deliver partner-driven outcomes.