Strategic Operations & Programs Lead

Adecco Group; Sunnyvale (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, driving efficient, compliant and scalable processes. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service, and requires travel to offices, client sites, and onsite facilities for implementations, training, and issue resolution.

The position emphasizes performance improvement, technology adoption, and strong cross-functional cooperation to support

Qualifications

• Bachelor’s degree in a business/operations-related field preferred.
• 5+ years of operations leadership or equivalent experience.
• Experience designing, modeling, and deploying business improvement processes.
• Willingness to travel up to 40% to office, client locations, and onsite facilities.

Responsibilities

• Develop and execute recruitment and workforce plans with Delivery Managers.
• Ensure compliance with policies, regulations, and internal controls.
• Monitor KPIs and SLAs; present actionable insights to leadership.
• Resolve invoicing, payment, account, and service issues across functions.
• Lead process improvement, automation, reporting, and technology initiatives.

Skills

Strategic leadership

Cross-functional collaboration

Project management

Data-driven decisions

KPI tracking

Process improvement

Communication

MS Office proficiency

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, driving efficient, compliant and scalable processes. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service, and requires travel to offices, client sites, and onsite facilities for implementations, training, and issue resolution.

The position emphasizes performance improvement, technology adoption, and strong cross-functional cooperation to support