Strategic Operations & Performance Lead

Adecco Group; Hurst (TX); Vor Ort; USD 95.000 - 140.000; Vollzeit

Zusammenfassung

Adecco Group in the United States seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable processes.

You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance, operational improvements, and technology adoption; travel to client sites and offices to support implementations and training.

Qualifikationen

• Bachelor’s degree or higher in business, operations, marketing, or related field preferred; travel up to 40%.
• Minimum five years of relevant operations leadership or equivalent experience required.
• Experience developing recruitment strategy and analyzing recruitment processes, operational metrics, and business performance.

Aufgaben

• Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data.
• Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance.
• Manage job board partnerships and job-posting strategy and evaluate application usage and effectiveness.
• Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies.
• Support new client implementations, including onsite setup, go-live, and post-go-live operations.
• Ensure operational practices comply with company policies, contractual obligations, applicable legal and regulatory requirements, audit requirements, and internal controls.
• Develop and maintain efficient, scalable processes and SOPs that address business issues while supporting contract requirements and performance goals.
• Oversee the setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.
• Oversee CSSE tracking and reporting, maintain accurate documentation and support.

Kenntnisse

Organizational skills

Cross-functional leadership

Strategic thinking

Data analysis

Issue resolution

Communication skills

KPI & SLA management

Coaching & leadership

Technology adoption

Ausbildung

Bachelor's degree or higher in business/operations/related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Outlook

Jobbeschreibung

Adecco Group in the United States seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable processes.

You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance, operational improvements, and technology adoption; travel to client sites and offices to support implementations and training.