Strategic Operations Lead - Recruitment & Delivery

Adecco Group; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, driving performance, compliance, and scalable processes. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service to optimize order fulfillment and growth.

Travel to client locations, offices, and onsite facilities is required. Responsibilities include recruitment planning, process improvement, and managing operations controls while leading

Qualifications

• Bachelor’s degree or higher in business, operations, marketing, or related field preferred.
• A high school diploma or equivalent and at least five years of relevant operations leadership or equivalent experience are required.
• Experience developing recruitment strategy and analyzing recruitment processes and metrics is required.
• Travel to onsite, office, and client locations is expected up to 40%.

Responsibilities

• Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, forecasts and capacity data.
• Use data to optimize order distribution and resource allocation for fulfillment and performance.
• Manage job board partnerships and posting strategies and assess usage and effectiveness.
• Identify client attrition and recruiting trends and partner with leaders on improvements.
• Support new client implementations, including onsite setup and go-live operations.

Skills

Organizational skills

Cross-functional projects

Problem solving

Leadership coaching

KPI & SLA management

Communication skills

MS Office proficiency

Education

Bachelor’s degree or higher (business/operations/related)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft Outlook

Job description

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, driving performance, compliance, and scalable processes. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service to optimize order fulfillment and growth.

Travel to client locations, offices, and onsite facilities is required. Responsibilities include recruitment planning, process improvement, and managing operations controls while leading