Strategic Operations Lead—Recruitment & Delivery

Adecco Group; Kennedale (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Adecco Group seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable service. You will work with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance, adoption of new technologies, and continuous improvement.

Travel to client sites and offices is required. The role emphasizes KPI monitoring, optimizing processes, and leading cross‑functional projects.

Qualifications

• Bachelor’s degree or higher in business, operations, marketing, or a related field preferred.
• 5+ years of relevant operations leadership experience and recruitment strategy analysis.
• Willingness to travel up to 40% to onsite offices and client locations.
• Experience leading cross-functional projects and building scalable processes.

Responsibilities

• Develop and execute recruitment and workforce plans with Delivery Managers.
• Use operational data to optimize fulfillment and performance.
• Manage job board partnerships and posting strategy.
• Identify client attrition trends and partner on improvements.
• Support new client implementations, including go-live and training.
• Oversee billing, invoicing, timekeeping and audits.
• Monitor KPIs and provide actionable performance insights.
• Lead process improvement and technology adoption.
• Design and maintain SOPs and operational controls.
• Lead cross-functional communication and ad hoc project work.

Skills

Strategic leadership

Cross-functional collaboration

Project management

Data analysis

KPI/SLA tracking

Business process design

Communication

Travel coordination

Education

Bachelor's degree or higher in business, operations, marketing, or a related field

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

Adecco Group seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable service. You will work with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance, adoption of new technologies, and continuous improvement.

Travel to client sites and offices is required. The role emphasizes KPI monitoring, optimizing processes, and leading cross‑functional projects.