Strategic Operations Manager (Remote)

Lob; Milton (MA); Remote; USD 153,000 - 170,000; Full time

Job summary

Lob, founded in 2013, is transforming direct mail with a tech-powered platform. As the Business Operations Manager, you’ll own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, and ensure accountability and timely delivery.

You’ll move ambiguous problems to documented processes with owners, deliver analytics from Lob's data stack, and report to leadership with clear recommendations.

Qualifications

• Bachelor's degree required.
• 4–7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Experience delivering cross-functional programs with ownership and accountability.
• Strong executive communication and analytical reasoning; BI tooling familiarity helpful.

Responsibilities

• Own 3–5 concurrent cross-functional programs with end state, status, owners, and dates.
• Drive outcomes across Product, Engineering, Legal, Security, Partner Ops, GTM.
• Diagnose and redesign workflows, quantify costs, implement replacements.
• Deliver analyses using Lob's data stack and AI tooling.
• Document programs and hand off to permanent owners with measurable metrics.
• Prepare and present program reviews and leadership recommendations.
• Cover gaps in FP&A, Deal Desk and company operating cadences.

Skills

Program Management

Executive Communication

Analytical Thinking

Cross-Functional Collaboration

Self-Direction

Problem Solving

Ambiguity Comfort

Education

Bachelor's degree

Tools

BI Tools

SQL

Job description

Lob, founded in 2013, is transforming direct mail with a tech-powered platform. As the Business Operations Manager, you’ll own cross-functional programs spanning Finance, Product, Engineering, Legal, Print & Delivery Network, and Go-to-Market, and ensure accountability and timely delivery.

You’ll move ambiguous problems to documented processes with owners, deliver analytics from Lob's data stack, and report to leadership with clear recommendations.