Strategic Ops Manager - Cross-Functional Programs (Remote)

Lob; Illinois; Remote; USD 120,000 - 160,000; Full time

Job summary

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will drive execution from ambiguous problems to documented processes with named owners and measurable outcomes.

You’ll coordinate with teams that don’t report to you, deliver executive communications, and push for timely completion across multiple initiatives in a fast-paced environment.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations.
• Bachelor's degree required.
• Background in B2B SaaS, marketplace, logistics, or similar ops domain preferred.
• Familiarity with BI/data tooling and AI-assisted analysis expected; SQL helpful.

Responsibilities

• Own Program Execution: lead 3-5 cross-functional programs with clear end state and owners.
• Drive Outcomes Across Teams: push programs to completion across multiple departments.
• Deliver the Analysis: use Lob data and AI tools to support decisions.
• Hand Off What You Build: document programs and transition to permanent owners with metrics.
• Cover the Gaps: backfill FP&A and analytics, support cadences like QBRs and offsites.
• Program Management Chops: manage ambiguity, dependencies, and non-reporting stakeholders.

Skills

Program management

Cross-functional collaboration

Data analysis

Stakeholder communication

Education

Bachelor's degree

Tools

SQL

BI tools

Job description

Lob is seeking a Business Operations Manager to own cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM. You will drive execution from ambiguous problems to documented processes with named owners and measurable outcomes.

You’ll coordinate with teams that don’t report to you, deliver executive communications, and push for timely completion across multiple initiatives in a fast-paced environment.