Senior Cross-Functional Programs Lead (Remote)

Lob; Salem (NH); Remote; USD 153,000 - 170,000; Full time

Job summary

Lob is hiring a Business Operations Manager in the United States to lead cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market. You will transform ambiguous problems into documented, measured processes with named owners and clear deadlines, driving outcomes across multiple teams.

You will analyze workflows, quantify current costs, and design improvements using Lob's data, reporting stack, and AI tools.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain.
• Bachelor's degree required.
• Background in B2B SaaS, marketplace, logistics, or another operationally intensive business preferred.

Responsibilities

• Own Program Execution: Run three to five concurrent cross-functional programs with defined end state, published status, named dependency owners, and target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market.
• Diagnose & Redesign Workflows: Identify operational workflows across teams, quantify current costs, and implement consolidated or automated replacements.
• Deliver the Analysis: Produce analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition to permanent owner with a surviving metric.
• Communicate to Leadership: Prepare and deliver program reviews and status updates with recommendations and reasoning.

Skills

Program Management

Executive Communication

Analytical Rigor

Self-Direction

Ambiguity Management

Cross-Functional Collaboration

Education

Bachelor's degree

Tools

SQL

Job description

Lob is hiring a Business Operations Manager in the United States to lead cross-functional programs spanning Finance, Product, Engineering, Legal, and Go-to-Market. You will transform ambiguous problems into documented, measured processes with named owners and clear deadlines, driving outcomes across multiple teams.

You will analyze workflows, quantify current costs, and design improvements using Lob's data, reporting stack, and AI tools.