Strategic Operations Leader, Global Delivery

Adecco Group

Dallas (TX)

Hybrid

USD 90,000 - 120,000

Full time

7 days ago

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Job summary

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable service delivery. You will work with Delivery Leadership, Payroll, Billing, Customer Service, and other partners to drive performance and technology adoption.

Travel to client sites and offices is required to support implementations, training, and issue resolution.

Qualifications

Bachelor’s degree or higher in business, operations, marketing, or a related field preferred.
A high school diploma or equivalent and at least five years of relevant operations leadership or equivalent experience required.
Travel to onsite, office, and client locations required; up to 40% travel may be needed.

Responsibilities

Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data.
Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance.
Manage job board partnerships and job-posting strategy and evaluate application usage and effectiveness.
Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies.
Support new client implementations, including onsite setup, go-live, and post-go-live operations.
Oversee the setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.
Oversee CSSE tracking and reporting, maintain accurate documentation and support.