Strategic Operations Lead (Travel)

Adecco Group; DeSoto (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Adecco Group seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable services. You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance and technology adoption while supporting growth.

This client-facing role requires travel to offices, client locations, and onsite facilities to support implementations, training, issue resolution, and delivery support.

Qualifications

• Bachelor’s degree or higher in business or operations preferred.
• Five years of relevant operations leadership experience required.
• Travel to onsite, office, and client locations; up to 40% travel may be required.
• Experience developing recruitment strategy and analyzing recruitment processes, metrics, and performance.

Responsabilités

• Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data.
• Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance.
• Manage job board partnerships and job-posting strategy while evaluating usage and effectiveness.
• Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies.
• Support new client implementations, including onsite setup, go-live, and post-go-live operations.
• Oversee the setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.
• Lead process improvement, automation, reporting, and technology initiatives that reduce manual effort and improve service delivery.

Connaissances

Organizational skills

Cross-functional leadership

Problem solving

Data analysis

Leadership & coaching

KPI tracking

Strategic collaboration

Communication

MS Office

Formation

Bachelor’s degree or higher

Outils

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Description du poste

Adecco Group seeks a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable services. You will collaborate with Delivery Leadership, Payroll, Billing, and Customer Service to drive performance and technology adoption while supporting growth.

This client-facing role requires travel to offices, client locations, and onsite facilities to support implementations, training, issue resolution, and delivery support.