Strategic Operations Lead - Recruitment & Growth

Adecco Group

Roanoke (TX)

On-site

USD 90,000 - 140,000

Full time

7 days ago

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Job summary

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, ensuring compliant, accurate, and scalable processes for order fulfillment and growth. The role collaborates with Delivery Leadership, Payroll, Billing, and Customer Service, and requires travel to client sites and offices to support implementations and training.

Responsibilities include recruitment planning, ensuring operational compliance, monitoring KPIs, optimizing resource

Qualifications

Bachelor’s degree or higher in business, operations, marketing, or related field preferred.
A high school diploma or equivalent and at least five years of relevant operations leadership required.
Travel to onsite, office, and client locations may be up to 40%.

Responsibilities

Develop and execute recruitment and workforce plans with Delivery Managers using business activity, customer hiring patterns, industry trends, forecasts, and capacity data.
Use operational data to recommend order distribution and resource allocation strategies that maximize fulfillment and business performance.
Manage job board partnerships and job-posting strategy and evaluate application usage and effectiveness.
Identify trends in client attrition, retention, attendance, and recruiting effectiveness, and partner with leaders on improvement strategies.
Support new client implementations, including onsite setup, go-live, and post-go-live operations.
Ensure operational practices comply with company policies, contractual obligations, applicable legal and regulatory requirements, audit requirements, and internal controls.
Develop and maintain efficient, scalable processes and standard operating procedures that address business issues while supporting contract requirements and performance goals.
Oversee the setup and maintenance of customer files and processes related to invoicing, billing, reporting, timekeeping and contractual audits.
Oversee CSSE tracking and reporting, maintain accurate documentation and support.
Monitor operational and recruitment KPIs and SLAs; analyze trends; and present actionable performance insights to Delivery leadership.
Partner across business units and functions to resolve invoicing, payment, account, and service concerns.
Identify opportunities to improve productivity, cost effectiveness, customer satisfaction, and overall delivery metrics.
Design and implement programs that improve associate retention, re-employment, and strengthen candidate attraction.
Lead process improvement, automation, reporting, and technology initiatives that reduce manual effort and improve service delivery.
Drive adoption of new technology, provide systems training, and serve as a subject matter expert for operational tools and processes.
Identify capability gaps and provide ongoing training and development focused on technology, process, quality, compliance, and delivery; partner with leadership to hire and develop field colleagues.
Manage assigned associate and client experience programs, including rNPS, Client Holiday Programs, and the HighFive Rewards Program.
Lead cross-functional communication, provide ad hoc issue-resolution support, participate in special projects, and perform other duties as assigned.