Strategic Onsite Program Manager: Client Growth & Delivery

The Adecco Group; City of Rye (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to act as the primary client contact for Adecco programs and to escalate client questions as needed. You will lead recruitment and fulfillment activities, monitor KPIs, and foster collaboration to align with the client’s objectives.

The role focuses on growing and retaining accounts, building trusted relationships with HR and Operations, and driving a strong, value-based partnership while upholding service level agreements.

Qualifications

• High school diploma or equivalent with 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record of increasing customer satisfaction and managing client relationships.
• Strong written and verbal communication; ability to manage a recruitment team.
• In-depth knowledge of current recruiting practices compliant with laws.

Responsibilities

• Grow and retain accounts by building relationships with key client contacts.
• Achieve high client satisfaction through surveys and business reviews.
• Price and sell services and manage conversions, temporary and permanent placements.
• Develop knowledge of target industries, clients, roles, market share, and competition.
• Prepare monthly/quarterly business reviews to senior leadership.
• Ensure client requirements and SLAs are met.

Skills

Client relationships

Team management

KPIs & SLAs

MS Office

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to act as the primary client contact for Adecco programs and to escalate client questions as needed. You will lead recruitment and fulfillment activities, monitor KPIs, and foster collaboration to align with the client’s objectives.

The role focuses on growing and retaining accounts, building trusted relationships with HR and Operations, and driving a strong, value-based partnership while upholding service level agreements.