Onsite Program Manager: Client Growth & Operations

The Adecco Group; Garden City Park (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will align with the client’s objectives and drive a collaborative partnership, overseeing strategic direction and daily operations across recruitment activities.

You will lead client relationship development, monitor KPIs and SLAs, and position teams for continued success while reinforcing Adecco’s reputation as a premier workforce solutions partner.

Qualifications

• High school diploma or equivalent with 5+ years in related work.
• Two to five years of managerial/supervisory experience in a service environment preferred.
• Proven track record in customer satisfaction and expanded responsibilities.
• Strong written and verbal communication, both one-on-one and in groups.
• Ability to manage KPIs, SLAs and retain client relationships.

Responsibilities

• Act as the primary client contact for Adecco programs and escalation point for inquiries.
• Grow and retain accounts by building relationships with HR, Operations and other stakeholders.
• Present monthly/quarterly business reviews to leaders and VP where applicable.
• Price and sell services including conversions, temp and perm placements.
• Lead recruitment teams to meet fill rates, time-to-fill and KPI targets.

Skills

Client relationship management

Strategic account growth

Recruitment team leadership

KPI & SLA management

Sales & upselling

Education

High school diploma

Tools

MS Office

Excel

Word

PowerPoint

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point for our programs. You will align with the client’s objectives and drive a collaborative partnership, overseeing strategic direction and daily operations across recruitment activities.

You will lead client relationship development, monitor KPIs and SLAs, and position teams for continued success while reinforcing Adecco’s reputation as a premier workforce solutions partner.