Onsite Program Manager: Client Growth & Delivery

The Adecco Group; Village of Plandome Manor (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager who will act as the primary client contact for Adecco programs and lead the strategic evolution of the client relationship. You will align with the client’s business objectives, manage daily recruitment activities, and drive performance against KPIs while building a collaborative partnership.

You will grow and retain accounts, present quarterly business reviews, and ensure service value through strong client relationships, pricing, and program

Qualifications

• High school diploma or equivalent required.
• 5+ years of relevant work experience; 2–5 years managerial/supervisory experience preferred.
• Proven track record of delivering customer satisfaction and expanding client relationships.

Responsibilities

• Serve as primary client contact for Adecco programs and escalation point for client questions.
• Oversee daily recruitment/fulfillment activities and monitor KPIs/SLAs.
• Grow and retain accounts; develop relationships with HR and Operations contacts.
• Present monthly/quarterly business reviews to leadership (QBR/QPR).
• Price and sell services including conversions, temporary, and permanent placements.
• Ensure client requirements and credit references align with SLAs and policies.

Skills

Client relationship mgmt

Recruitment team leadership

Communication skills

Organizational skills

KPI/SLA management

Policy development

Strategic planning

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel & PowerPoint)

Job description

The Adecco Group is seeking an Onsite Manager who will act as the primary client contact for Adecco programs and lead the strategic evolution of the client relationship. You will align with the client’s business objectives, manage daily recruitment activities, and drive performance against KPIs while building a collaborative partnership.

You will grow and retain accounts, present quarterly business reviews, and ensure service value through strong client relationships, pricing, and program