Strategic National Accounts Coordinator

ASSA ABLOY Global Solutions; Monroe (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

ASSA ABLOY Global Solutions in Monroe, NC is seeking a Customer Service Representative to manage a high volume of calls and emails related to quotes, orders, and shipping for B2B customers. You will coordinate project schedules, document key actions, monitor deadlines, and work with clients and internal teams to meet needs.

Candidates should have 3+ years CSR experience, excellent communication, and be comfortable in a fast-paced environment.

Qualifications

• 3+ years experience in CSR in B2B setting.
• Experienced in handling a high volume of calls and emails.
• Professional communicator with customers on phone and via emails.

Responsibilities

• Handle high volume calls and emails regarding quotes, bills, shipping, products, and services.
• Monitor and maintain project schedules.
• Document and follow up on important actions for jobs.
• Track project deadlines and determine changes.
• Identify and manage project risks and propose solutions.
• Collaborate with clients and internal teams to meet client needs.

Skills

Quick learner

Collaborative

Adaptable to change

Multitasking

MS Office

Starts in 2 weeks

Education

3+ years CSR in B2B

Tools

CRM software

Job description

ASSA ABLOY Global Solutions in Monroe, NC is seeking a Customer Service Representative to manage a high volume of calls and emails related to quotes, orders, and shipping for B2B customers. You will coordinate project schedules, document key actions, monitor deadlines, and work with clients and internal teams to meet needs.

Candidates should have 3+ years CSR experience, excellent communication, and be comfortable in a fast-paced environment.