Service Dispatcher: Scheduling & Quotes

Traka (Assa Abloy); Monroe, Northern (NC, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO and holidays

Flexible scheduling

Onboarding program

Job summary

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Service Coordinator/Dispatcher to manage service requests, schedule technicians, and ensure timely service execution. You will support quoting, parts ordering, and communications with key accounts, while maintaining efficient operations and customer satisfaction.

Requirements include an associate or bachelor’s degree (preferred), proficiency with Word/Excel/PowerPoint, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Experience in a fast-paced environment.
• Excellent verbal communication and professional demeanor.

Responsibilities

• Answer calls, enter customer info in BAAN, schedule service calls and dispatch technicians via FMP360.
• Provide quotes, assist with parts ordering, and communicate with key accounts.
• Maintain monthly reports for key customers and liaise between production and sales.

Skills

Verbal communication

Organized

Self-motivated

Multi-tasking

Grace under pressure

Positive attitude

Reliable

Punctuality

Team player

Education

Associate’s degree preferred

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

ASSA ABLOY Entrance Systems in Monroe, NC is seeking a Service Coordinator/Dispatcher to manage service requests, schedule technicians, and ensure timely service execution. You will support quoting, parts ordering, and communications with key accounts, while maintaining efficient operations and customer satisfaction.

Requirements include an associate or bachelor’s degree (preferred), proficiency with Word/Excel/PowerPoint, and the ability to thrive in a fast-paced environment.