National Accounts Success Specialist

Traka (Assa Abloy); Monroe, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

ASSA ABLOY Group is seeking an Account Coordinator to deliver day-to-day customer service and support, ensuring objectives are executed efficiently. You will handle high volumes of calls and emails, maintain schedules, and document actions for ongoing projects.

The role requires 3+ years in CSR in a B2B setting and strong communication with clients via phone and email, with a readiness to start in two weeks. Join a team focused on meeting client needs in a fast-paced environment.

Qualifications

• 3+ years experience in CSR in B2B setting.
• Professional communicator with customers on phone and via emails.
• Able to handle a high volume of calls and emails regarding quotes, bills, shipping, products, quality and services.

Responsibilities

• Handle a high volume of customer's calls and emails regarding quotes, bills, shipping, products, quality and our services.
• Maintain and monitor project schedule.
• Document and follow up on important actions and decisions for jobs.
• Follow up on project deadlines.
• Determine project changes.
• Undertaking project tasks as required.
• Ensure projects adhere to frameworks and all documentation is maintained for each project.
• Assess project risks and issues and provide solutions where applicable.
• Take or process orders for a product or service.
• Listen to customer concerns and work to resolve issues.
• Work closely with clients and internal teams to meet client needs.

Skills

Quick learner

Collaborative

Fast-paced under stress

Multitasking

MS Suite

Available to start in 2 weeks

Tools

MS Office Suite

Job description

ASSA ABLOY Group is seeking an Account Coordinator to deliver day-to-day customer service and support, ensuring objectives are executed efficiently. You will handle high volumes of calls and emails, maintain schedules, and document actions for ongoing projects.

The role requires 3+ years in CSR in a B2B setting and strong communication with clients via phone and email, with a readiness to start in two weeks. Join a team focused on meeting client needs in a fast-paced environment.